Achieving excellence in hospitality with LG professional laundry solutions at Troyan Plaza
Segment: In-house laundry Business type: Luxury hotel Year: 2024
About Troyan Plaza Hotel
The 4-star Hotel Troyan Plaza is located in the beautiful Troyan Balkan region. It combines luxury and nature, offering excellent service, cozy rooms, and amazing views. Guests come here to relax or attend professional events. To keep up with the hotel’s high standards, Mrs. Mariela Hristova, the Executive Director, decided to improve the laundry operations.
Challenges: Outdated and inefficient laundry system
The hotel faced several problems with its laundry system. Old machines often broke down, causing expensiverepairs and delays. The washing process was slow, making it hard to clean large amounts of linens and towels during busy times. Sending laundry to external services cost a lot and didn’t always meet quality expectations.
“On top of that, many linens and tablecloths had to be thrown away due to poor cleaning results, which created even more expenses.”
Mrs. Mariela HristovaExecutive Director
Solution: Hotel industry proven – LG Titan MAX washing machines
Mrs. Hristova chooses to upgrade the hotel’s laundry with LG Professional equipment. Professional LG washing machine was recommended by other hotel managers and laundry experts: “Proven reliability, energy efficiency, and capacity: These were the main factors for our choice”, she explained. They selected the LG Titan MAX professional washing machine based on expert recommendations tailored to the hotel’s specific needs. “It was installed quickly, in just two weeks, and started working right away. The machine is efficient, reliable, and uses less energy and water”, she concluded.
The new laundry equipment made an immediate difference. Some of the hotel’s regular guests noticed cleaner, fresher linens, which improved their experience. The hotel staff could handle larger laundry loads faster, even during the busiest periods, thanks to shorter washing and drying cycles.
“The hotel saved money by using less water, detergent, and electricity, and fewer linens had to be replaced. The LG professional machines were also easy to use, which made the staff’s work simpler.”
Mrs. Mariela HristovaExecutive Director
After seeing the benefits of one machine, the hotel added a second one to further improve its laundry operations. Upgrading the laundry system has helped Troyan Plaza provide better service to its guests while saving money. Mrs. Hristova recommends professional laundry equipment to other hotel managers and advises them to consult experts for the best solutions. The success at Troyan Plaza shows that even small improvements, like upgrading laundry equipment, can make a big difference in delivering excellent service.
Contact us to help you choose the right solutions for your needs and take the first step toward more efficient and cost-effective laundry processes today!
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